邮件基本功：每封邮件都能用

▍基本术语

①标题：subject

②抄送：cc（全称：carbon copy），指除直接收件人之外，需将邮件发送给其他人。

③密送：bcc（blind carbon copy），功能与抄送一致，区别在于，抄送可以互相看到直接收件人与其他被抄送的人；而密送者可看到直接收件人与其他被抄送的人，但无法被他人看到（仅发件人可知）。

④回复：reply 回复邮件会在原邮件标题前加“Re:”

⑤转发：forward 转发邮件会在原邮件标题前加“FW:”

⑥附件：attachment（旧时会用到enclosure，现不常用）

⑦议事日程邀请：calendar invitation / calendar invite（invite作名词/ˈɪnvaɪt/）

▍常用词汇

①起承转合

9个单词：as a result; however; furthermore; in addition; nevertheless; also; therefore; but; so

• 表示转折:：but; however; nevertheless

• 引出结果：so; therefore; as a result

• 引出新信息：also; in addition; furthermore

• 不正式表达：but; so; also（正式沟通中不要将这些词用于句子开头）

②地道表达

• on/as a side note：相当于by the way，语气更为正式，常用于引出与邮件主题关联不大的话题

• with that being said / with that said / that said（having said that最为正式）：尽管如此，话虽如此；表达一种让步关系

• reach out：主动联系某人

Feel free to reach out if you have any questions.

Thanks for reaching out!

• follow up：跟进

follow-up from the trade fair 展销会跟进（加连字符用作名词）

follow up with sb. on sth. 向某人跟进某事（不加连字符用作动词）

场景：假设你给对方发了一封邮件迟迟没有收到回复，此时可以追加邮件：

I just wanted to follow up on my previous email.

I just wanted to follow up and see if you’ve had a chance to review my previous email.

• regarding/concerning：关于（相当于about，语气更为正式）

▍常用句式

【开头】

①表示寒暄

• I hope you are well. / I hope all is well.

• I hope you had a good weekend.

• I hope you had a great trip.

• I hope this email finds you well. （较为正式）

②说明目的

• I am reaching out to do sth.

• I wanted to let you know that…

• I am writing to you about / regarding / concerning sth. （较为正式）

• I'm writing to ask / let you know / invite you to…

③回复邮件

• Thank you for reaching out!

• Thanks for your quick reply!

• Thanks for your feedback on sth.

• Sorry for the late reply / the delayed response!

• I apologize for the late response. / My apologies for the late reply. （更为诚恳）

【正文】

提醒对方有附件或注意高亮部分

• I've attached sth. for your review.

• Please refer to the attached document for more details.

• Attached please find sth. （非常正式）

• Please check the parts in bold / in red / in blue. 请查看粗体/标红/标蓝部分。

【结尾】

①结束语

• 需对方回复邮件：I look forward to hearing from you. / I look forward to your reply.

• 请对方做决定：Please let me know if this works / if it makes sense to you.

• 回邮为对方提供信息：I hope you find this helpful. / Please let me know if you need anything else from me.

• 礼貌表达：Have a wonderful day! /Have a great weekend! / See you on Monday / next week!

②署名前的常用语

• Best regards, / Best,

• Thanks,

• Cheers,

▍寓学于练

场景：

假如你通过外国朋友/校友/老师/前同事的介绍，终于拿到了心怡公司的offer，你想给ta写封简短的邮件，把这个好消息告诉ta，并表示感谢。

要求：

• 邮件包含标题、称呼、开头、正文、结尾及落款

• 注意沟通对象不同，称呼、语气和语言正式程度也有所不同